Managed Services
Favorite Office Automation is proud to offer a new set of managed services, allowing for proactive remote monitoring of system health and IT asset management for our customers. With Managed Services the amount of time a technician will be needed on site will be reduced by using a suite of integrated tools, including reporting, that covers every facet of network and systems management – allowing for quick and easy control of the entire IT infrastructure, as well as branch offices and remote users. This replaces existing point solutions with one cohesive toolset managed from a single console for managing everything from laptops and other mobile devices to network devices such as switches, routers and printers.
Productivity will be improved through increased technician utilization rates, and all technicians use a single tool to realize immediate operational efficiencies. The technicians’ time will also be freed up by utilizing automation for tasks such as patching, defragmentation, application deployment and software updates. With the use of the integrated Remote Support Manager Toolset for remote control, all interactions with a desktop can occur in the background, without interrupting end-users while they work. Endpoint security can also be managed more effectively by deploying, configuring, updating, monitoring and all done in the console.
Managed Services also supports daily IT operations, troubleshooting and capacity planning with a single reporting solution. This allows for reports on key service performance metrics such as uptime, capacity and security. Automatically collected data from the server can build detailed IT performance reports. The program also features long-term data retention which allows for generation of year-over-year reports to satisfy regulatory requirements pertaining to long-term data availability. The data collected can be communicated to executives, management, operational and technical stakeholders, as well as external parties such as auditors. By tracking the performance of monitored services for the purposes of business impact and predictive analysis, stakeholders can make informed IT investments and improve efficiency. These reports show how IT services are driving efficiencies, improving network availability and performance; and saving money.
With Managed Services through FOA we can compile and keep up-to-date detailed records of all your IT assets. Not only your physical hardware, but software as well. You can have access to detailed statistics on all the equipment and license information on the software you use. This will allow us to provide you with recommendations on improving your overall system performance.
FOA’s Managed Services provides a wide-ranging set of Networking Monitoring and Performance Management solutions. This helps manage network performance more effectively with SNMP monitoring, network device connectivity checks, TCP service monitoring and network security.
We can easily monitor and manage the health of your servers and help you avoid the risk of costly, after-the-fact, repair and data recovery, through proactive monitoring of server security, hardware and disk performance, applications and software.
Workstation Monitoring allows FOA to spot intermittent workstation problems and resolve them quickly, often without need to send a technician onsite. This means shorter down times and optimum availability for all users to keep business operations running smoothly.
Our patch management service handles not only Security Patches for Microsoft Windows and Office Applications, but also Non-Microsoft applications such as Adobe, Mozilla and Java.
The advanced reporting tools used by FOA Managed Services produce graphical reports that can be used to spot trends in system performance and let you know when it’s time to upgrade or replace system components.
Our handy ‘Take Control’ feature allows one-click remote support for your servers and workstations. An FOA Technician can access an attended or unattended server or workstation and troubleshoot or repair an issue without the need to send them onsite and charge you a travel fee. If you need immediate help today, contact FOA and go to our Remote Support page for assistance.
Our Managed Services provide an easy-to-use and effective Website Monitoring tool to deliver maximum uptime; an invaluable low-cost solution for any business.
- Proactive Service Solutions:
- 24×7 performance monitoring of your key devices, applications and IT resources
- Remote and onsite maintenance services
- Rapid diagnosis using monitoring data
- Call response priority over standard customers
- Comprehensive reporting and analysis
- Greater transparency into IT performance and panning
- Addresses:
- Network and system stability
- Security Services
- Desktop Services
- Data protection through backup solutions
- Effective planning for functionality and capacity
- Also Offers:
- Service desk for centralized support
- Strategic planning through regular review meetings
- Significantly improve overall system reliability and performance
- Prevents issues, reduces downtime impact and duration
- IT spending focused on issue avoidance and service optimization rather than ‘fire fighting’
- Through preventative maintenance
- Predictable network and system management costs
- Majority of support is pre-scheduled or automated
- Alignment of IT support with your business needs
- Improved security
- Minimize risk of intrusion, data theft and lost productivity
- An outsourced IT management solution
- Allows you to focus on your core competence and not you network
- Increase
- System uptime and performance
- Staff productivity
- Cost predictability
- Alignment of IT to business needs
- Transparency into IT performance
- Reduce
- Security and compliance exposure
- Risk of catastrophic data loss
- Emergency IT issues
- Downtime and lost productivity
Contact Favorite Office Automation today to discuss you IT needs and select a Managed Services plan tailored to meet your specific business needs.
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